Refunds and Returns Policy
Effective Date: 25th May 2024
1. Overview
Welcome to www.elementalwallets.com (“Website”), operated by Elemental Wallets (“we,” “us,” or “our”). We want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a hassle-free returns and refunds policy, subject to the terms and conditions outlined below.
2. Eligibility
- To be eligible for a return and refund, the following conditions must be met:
- The product must be in its original condition, unused, and in its original packaging.
- The return request must be initiated within [number] days of receiving the product.
- The product must be purchased directly from our Website. Products purchased from other retailers are not eligible for returns or refunds through us.
3. Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer support team at hello@elementalwallets.com within [number] days of receiving your order to request a return authorization.
- Provide your order number, name, and reason for the return.
- Our customer support team will provide you with further instructions on how to return the product.
4. Return Shipping
- You are responsible for the cost of return shipping, unless the return is due to our error.
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is received safely.
5. Inspection and Refund Process
- Once we receive your returned product, we will inspect it to ensure that it meets our return eligibility criteria.
- If the product is eligible for a refund, we will process the refund to the original payment method within [number] days of receiving the returned product.
- Refunds will be issued for the purchase price of the product, excluding any shipping fees or additional charges.
6. Exchanges
Unfortunately, we do not offer exchanges at this time. If you would like to exchange a product for a different item, please initiate a return and place a new order for the desired item.
7. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at hello@elementalwallets.com. We will arrange for a replacement or refund as appropriate.
8. Contact Us
If you have any questions or concerns about our refunds and returns policy, please contact us at hello@elementalwallets.com. Our customer support team is here to assist you.
9. Changes to Policy
We reserve the right to modify or update this refunds and returns policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website. Your continued use of our Website after any such changes constitutes your acceptance of the revised policy.
By purchasing products from our Website, you acknowledge that you have read, understood, and agree to be bound by this refunds and returns policy.
Elemental Wallets
www.elementalwallets.com
hello@elementalwallets.com
Effective Date: 25th May 2024